User Privacy
Protection Statement
A complete explanation of how the platform collects, uses, and protects your personal information. We are committed to protecting your data to the highest standards.
01About This Policy
Thank you for choosing Swiftkvm. This policy explains in detail how Swiftkvm Inc. ("we" or "the platform") collects, processes, stores, and protects your personal information. Protecting user privacy is a core principle we uphold, and we process certain necessary data to provide you with stable, efficient, and personalized services.
02Data We Collect
To provide and continuously improve our services, we collect several types of information, primarily the following:
2.1 Information You Provide
- Account information:Including your name, email address, phone number, and login password as basic registration details.
- Identity verification:Where required by regulations or security verification, we may request a valid government-issued ID document.
- Payment information:Including your payment card number, billing address, and other payment details (typically processed and encrypted by our partner payment providers).
- Communications:Call recordings, online chat logs, and email correspondence with our support team.
2.2 Data Collected Automatically
- Access logs and device information:Technical data including your IP address, browser type, operating system version, access times, and page visit history.
- Resource usage data:Compute usage records generated while using cloud servers (e.g., CPU usage, memory, and network traffic), used primarily for billing and service monitoring.
03How We Use Your Data
We use the information collected within lawful and reasonable bounds to ensure our operations run smoothly. Key uses include:
- Service delivery:Processing orders, activating cloud server instances, and performing routine account management.
- Security:Detecting and preventing fraudulent activity and platform abuse (including unauthorized mining and malicious attacks), and maintaining overall platform security.
- Continuous improvement:Analyzing user behavior data to optimize infrastructure resource scheduling and network performance.
- Regulatory compliance:Tax reporting, regulatory audits, and fulfilling other legal obligations.
06Data Security
We apply industry-standard physical safeguards, technical security measures, and internal controls to protect the integrity and confidentiality of your data (e.g., HTTPS encrypted transmission, least-privilege access control).
07Your Rights
Under applicable laws, you may have the right to access, correct, or request deletion of your personal information. Most actions can be completed directly in the account management console. If you encounter situations you cannot handle yourself, please contact us through our official support channels.
Please note that for legal compliance or legitimate business purposes (such as handling disputes), we may need to retain certain historical records even after account deletion.
08Policy Updates
We reserve the right to update this policy at any time due to business changes or regulatory requirements. For significant updates, we will notify you in advance by email or platform notification.
09Contact Us
If you have any questions, comments, or requests regarding this privacy policy (including data access, correction, or deletion requests), please contact us through:
- Email:support@swiftkvm.com
- Support ticket:Log in to the user dashboard and submit a privacy-related ticket
We commit to responding in writing within 30 business days of receiving your request.